Return & Refund Policy
At DF Derma Face, customer satisfaction is our top priority. We take great care in packaging and delivering high-quality skincare products. Please read our policy below regarding returns, replacements, and refunds.
🔄 Return & Replacement Eligibility Due to hygiene and safety reasons, skincare items can only be returned or replaced under specific circumstances:
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Damaged / Defective Items: Product received in damaged condition, broken seal, or leaked packaging.
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Wrong Item Delivered: Incorrect product sent by mistake.
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Missing Items: Incomplete order parcel. (Note: Unsealed or used products cannot be returned unless they arrived damaged or defective.)
⏱️ Return Request Timeline You must inform us within 5 Days of receiving your parcel to be eligible for a return or replacement.
📋 How to File a Return / Replacement Claim
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Take clear photos/videos of the damaged or incorrect item, along with the parcel box showing the shipping label.
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Send the images and your Order Number to our Customer Support via WhatsApp or Email.
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Our team will verify your claim within 24-48 hours and arrange a replacement or refund.
💰 Refund Process
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Approved Refunds: Once approved, refunds will be processed within 3-5 business days.
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Payment Method: Refunds will be issued via Bank Transfer, JazzCash, or EasyPaisa.
📞 Contact Us for Returns
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Email: harischisti4@gmail.com
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WhatsApp: +92 3095654328